Booking Policy for Camden Records LTD.
STUDIO TERMS AND CONDITIONS
These Terms and Conditions apply to all bookings, studio hire, and services provided by Camden Records Ltd (the “Company”).
By confirming a booking or making payment, the Client agrees to these Terms and Conditions.
1. BOOKINGS AND CONFIRMATION
1.1 Bookings may be provisionally held on request. A booking is not confirmed until a deposit payment has been received and written confirmation has been issued by the Company.
1.2 The Company reserves the right to release any provisional booking if the deposit payment is not received, or if the remaining balance is not paid in full within 48 hours of the scheduled session start time.
1.3 Bookings and payments may only be made by individuals aged 18 or over. Where a session involves a Minor, the parent or legal guardian (or authorised adult) shall be the Client for the purposes of these Terms and Conditions and shall be fully responsible for the booking, payment, and compliance with these Terms.
1.4 All bookings apply only to the specific dates and times stated in the booking confirmation.
1.5 The Company does not guarantee the availability of any specific engineer, producer, or staff member for any booking. Where a particular engineer or staff member has worked on a previous session, the Company will make reasonable efforts to accommodate continuity where possible, but reserves the right to assign alternative suitably qualified personnel at its discretion. A change of engineer or staff member does not entitle the Client to cancellation, refund, or rescheduling without charge.
2. CANCELLATIONS, NO-SHOWS AND RESCHEDULING
2.1 A booking deposit secures the reserved time slot and is non-refundable in all circumstances.
2.2 Where the Client cancels a booking more than 48 hours before the scheduled session start time, no further charges will apply beyond the loss of the deposit.
2.3 Where the Client requests to reschedule a booking more than 48 hours before the scheduled session start time, the booking may be rescheduled once without additional charge, subject to availability. The deposit will be retained and applied to the rescheduled session.
2.4 Any cancellation or rescheduling request made within 48 hours of the scheduled session start time, including same-day cancellations, will result in a charge of 100% of the booking fee.
2.5 Failure to attend a booked session without cancellation (“no-show”) will result in a charge of 100% of the booking fee.
2.6 Bookings are non-transferable unless agreed in writing by the Company.
2.7 Any rescheduling request made within 48 hours of the scheduled session start time is treated as a cancellation unless expressly agreed otherwise in writing by the Company.
3. SESSION START TIME AND LATE ARRIVAL
3.1 Session time starts at the booked start time stated in the booking confirmation.
3.2 If the Client arrives after the booked start time, the session will still end at the originally scheduled end time.
3.3 Late arrival does not entitle the Client to any extension of time, refund, discount, or rescheduled session.
4. STUDIO USE, CONDUCT AND SAFETY
4.1 A standard studio day is eight (8) hours unless otherwise agreed in writing.
4.2 All setup and preparation, including line checks, soundchecks, equipment changes, and session preparation, count as part of the booked session time. These activities do not pause, stop, or extend the session end time.
4.3 Sessions that finish after 11pm may require taxi transport for staff due to public transport limitations. Any such cost will be charged to the Client.
4.4 Smoking or vaping is not permitted anywhere inside the Studio or Studio Building. This includes entrances, exits, corridors, stairwells, and any internal or shared areas of the building.
4.5 Illegal substances, weapons, or any items that are dangerous, disruptive, or unlawful are not permitted on the premises.
4.6 The Company reserves the right to refuse entry, restrict access, or end a session immediately, without refund, if behaviour is unsafe, abusive, threatening, or disruptive toward staff, other clients, equipment, or property.
4.7 All health and safety instructions given by the Company must be followed at all times. This includes compliance with fire exits, fire alarms, evacuation procedures, and any instructions given by staff in the event of an emergency. The Company’s decisions in relation to health and safety are final.
4.8 Alcohol consumption is not permitted on the premises unless expressly agreed in writing by the Company.
4.9 Food and drink must be kept away from studio equipment at all times. The Company accepts no responsibility for damage caused by spills, misuse, or failure to follow staff instructions.
5. THIRD-PARTY GUESTS
5.1 Attendance at sessions is limited to individuals directly involved in the booking.
5.2 The Client may bring a reasonable number of additional guests, subject to the Company’s prior approval and discretion.
5.3 The Company reserves the right to refuse entry to, or require the removal of, any guest where the number of attendees is considered excessive or where a guest’s presence disrupts the session, compromises safety, or interferes with studio operations. No refund or session extension will be provided in such cases.
5.4 The Client is fully responsible for the behaviour and conduct of all guests and attendees they invite into the Studio.
6. MINIMUM AGE AND MINORS
6.1 Individuals under the age of 18 (“Minors”) may only attend sessions if accompanied at all times by a parent or legal guardian, or by an adult authorised in writing by a parent or legal guardian.
6.2 The parent or legal guardian remains solely responsible for the Minor at all times while on the Company’s premises.
6.3 The Company does not provide supervision, care, chaperoning, or safeguarding services for Minors and accepts no responsibility or duty of care in relation to their welfare or conduct beyond providing the booked studio service.
6.4 By booking a session involving a Minor, the parent or legal guardian confirms they have full legal authority to consent to the Minor’s attendance, recording, participation, and CCTV monitoring, and accepts full responsibility for the Minor during the session.
7. PARKING AND ACCESS
7.1 One private parking space may be made available per booking, subject to availability. Availability is not guaranteed and does not form part of the booking.
7.2 The Company accepts no responsibility for vehicle damage, theft, parking fines, or any delays, restrictions, or access issues related to parking or arrival at the premises.
8. PAYMENTS
8.1 Payments may only be made by individuals aged 18 or over. The Company does not enter into contracts with Minors.
8.2 A booking deposit is required to secure the session time slot. All deposits are non-refundable once a booking has been confirmed.
8.3 Full payment of the remaining balance is required no later than 48 hours before the scheduled session start time, unless otherwise agreed in writing by the Company.
8.4 All payments must be made in GBP. Clients paying from outside the UK are responsible for all transfer and conversion fees.
8.5 Prices exclude VAT where applicable.
8.6 Payments made via third-party payment or finance providers are subject to the provider’s own approval process and terms. Approval by a third-party provider does not affect the Client’s obligation to pay the Company in full.
9. FILES, OWNERSHIP AND STORAGE
9.1 All recordings and session files remain the property of the Company until payment has been made in full.
9.2 Once payment is received in full, ownership of the recorded material transfers to the Client.
9.3 The Company will store session files for a minimum of 30 days from the date of the final booked session or the date files are delivered to the Client, whichever occurs later.
9.4 File storage beyond this period is not guaranteed. After the stated storage period, files may be permanently deleted automatically as part of routine data management without reminder emails or further notice to the Client.
9.5 The Client is solely responsible for backing up all files once delivered.
9.6 File exports, transfers, edits, recalls, revisions, and backups count as billable studio work and are included within the booked session time unless otherwise agreed in writing. Requests made outside booked session time may incur additional charges.
10. DATA LOSS AND TECHNICAL DISCLAIMER
10.1 All recording, storage, and data transfer involves inherent technical risk.
10.2 While reasonable care is taken, the Company is not liable for loss of data or recordings caused by equipment failure, software issues, data corruption, or circumstances beyond its reasonable control.
10.3 No recording or session file is considered secure until files have been delivered to the Client and backed up by the Client.
10.4 The Client remains solely responsible for maintaining backups once files have been delivered.
11. CLIENT EQUIPMENT
11.1 The Client is responsible for the safety, compatibility, and insurance of their own equipment.
11.2 The Company is not liable for loss of or damage to Client equipment.
11.3 The Client is responsible for any loss of or damage to equipment or premises caused by the Client or any person attending the session on their behalf.
11.4 The Company accepts no responsibility for Client equipment left unattended or on the premises after the session has ended.
12. NOISE AND HEARING SAFETY
12.1 The Client acknowledges the risks of prolonged exposure to high sound levels and accepts responsibility for their own hearing protection and well-being during sessions.
12.2 The Company may monitor and limit sound levels at any time to comply with health and safety requirements, protect staff and clients, and prevent hearing damage.
13. CONTENT AND LEGAL RESPONSIBILITY
13.1 The Client warrants that all material recorded or supplied is lawful and does not infringe any third-party rights, including but not limited to copyright, trademark, moral rights, or performers’ rights.
13.2 The Client indemnifies the Company against any claims arising from the use or release of the recordings, including claims arising from infringement of third-party rights, illegality, defamation, or misuse of the recorded material.
14. STUDIO BREAKDOWN
14.1 For the purposes of these Terms, a “Studio Breakdown” means a failure, fault, or unavailability of the Studio, equipment, or essential services under the Company’s control that materially prevents the booked session from proceeding as intended.
14.2 If a Studio Breakdown prevents the session from proceeding, the Company may, at its discretion, offer rescheduled time or a refund of the affected portion of the booking fee.
14.3 The remedies set out in this clause are the Client’s sole remedies in respect of a Studio Breakdown, and the Company’s liability is otherwise limited in accordance with Section 18 (Limitation of Liability).
15. FILMING AND PHOTOGRAPHY
15.1 The Company may photograph, film, or otherwise record sessions, artists, or activity within the Studio for promotional, marketing, educational, or commercial purposes, including use on the Company’s website, social media channels, advertising, and other marketing materials.
15.2 By attending a session, the Client and all attendees grant the Company a non-exclusive, royalty-free right to use such photographs or recordings for these purposes, unless the Client notifies the Company in writing prior to the session that they do not wish to be included.
15.3 The Company will not intentionally use footage in a misleading, defamatory, or inappropriate manner.
15.4 Photography and filming by the Client or their guests are not permitted without prior written consent from the Company.
15.5 Any permitted session footage captured by the Client is for personal, non-commercial use only and must not be used for promotional, commercial, or monetised purposes unless expressly agreed in writing by the Company.
15.6 CCTV recording is in operation as set out in Section 16.
16. CCTV AND MONITORING
16.1 CCTV with video and audio recording is in operation for security, safety, and incident prevention.
16.2 Camden Records Ltd is registered with the Information Commissioner’s Office (ICO).
16.3 Recordings may be reviewed in the event of disputes, security incidents, or abusive behaviour.
16.4 CCTV recordings are retained in accordance with the Company’s Privacy Policy and applicable data protection law.
17. RIGHT TO REFUSE FUTURE BOOKINGS
17.1 The Company may refuse future bookings from any Client or individual where there has been abusive or unsafe behaviour, repeated lateness, non-payment, breach of these Terms, or conduct that disrupts studio operations.
17.2 The Company is not obliged to provide a reason for refusing future bookings.
18. LIMITATION OF LIABILITY
18.1 Use of the Studio is at the Client’s own risk.
18.2 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence.
18.3 Subject to clause 18.2, the Company’s total liability in relation to any booking is limited to the fees paid by the Client for that booking.
18.4 The Company is not liable for indirect or consequential losses, including loss of profits, loss of anticipated savings, business interruption, loss of goodwill, or loss of data.
19. FORCE MAJEURE
19.1 The Company is not liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to fire, flood, power failure, failure of utilities or internet services, industrial action, pandemic, epidemic, or government restrictions.
19.2 Where a Force Majeure event occurs, the Company’s obligations shall be suspended for the duration of the event.
19.3 No refunds, compensation, or damages shall be payable as a result of a Force Majeure event, save that the Company may, at its discretion, offer rescheduling or a refund of any affected booking fees, in line with Sections 14 and 18.
20. GENERAL
20.1 These Terms constitute the entire agreement between the parties.
20.2 If any provision is found unenforceable, the remainder shall remain in effect.
20.3 Nothing in these Terms affects the Client’s statutory rights under the Consumer Rights Act 2015.
20.4 Any variation to these Terms must be agreed in writing by the Company.
21. GOVERNING LAW AND JURISDICTION
21.1 These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.
